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Delivery Complaints

All Over the Internet

If you look around on the internet, you will quickly find a long list of delivery issues and angry customers. Aside from once having sold the Molokini through Costco, CBH also sold the kayak through Amazon. It does not look as though they have an account currently. Initially they had an account under the name Clear Blue Hawaii LLC. Here is a link to their page where you can still see the reviews Clear Blue Hawaii Reviews

Here are some of them...
"I had an extremely BAD experience with this company, they misrepresented several items and I had a lot of difficulty finally canceling the order. I'd never consider doing business with them. Dr Geno" Eugene E., August 4, 2011

"I bought this item for my husbands birthday, it was the wrong paddle cover. James Perez did not return phone calls or emails as promised. I finally spoke with Mr. Perez and he promised a return email would arrive within 10 min, it did not. After making several calls, I finally had to file a claim with Amazon. Do not order from this Seller!!" ginger B., July 18, 2011

"Item still hasn't arrived after 1 month... Very disapointing." Xavier Serrano, May 17, 2011

"Emailed seller with no reply after 5 days. No Product either. I do not recommend them at all." Shawn, October 20, 2010

"I ordered this item and was told that it would be received by 6/19. On 6/29, I Emailed and asked for a response. I've received no response, no merchandise and no credit to my credit card. " Mary Parish, July 7, 2009

"Item hasn't arrived and you've ignored three e-mails." Lewis M., October 7, 2005

"Estimated delivery date was June 28, 2005 - July 4, 2005, it is now July 14th and I have yet to receive my order." Joseph B., July 14, 2005

    There are also a number of complaints on the BBB's website here - Better Business Bureau. There are 16 complaints filed with the BBB, some of which are as recent as 1/27/2014 and go back to 5/2/2011.